Customer Support Manager

The Client Technical Support Manager works in a company that provides various services and services to customers and is responsible for servicing and assisting customers, the unit's performance and developing programs to optimize and improve the quality of services provided.

Responsibilities:

• ensuring compliance of the department’s work with accepted standards for the use of the company's products and services to customers;
• control over daily work activities, including the rules, procedures and structure of the organization of information flow within the department;
• analysis of daily operations performed to determine possible ways to increase their effectiveness;
• development and implementation of new, approved guidelines, rules, working methods and new standards;
• developing or upgrading programs that increase productivity and quality of service;
• coordinating core business with other internal departments in order to fulfill all customer requirements;
• Fulfillment of usual managerial duties, including planning, evaluation, organization, integration and control.